romanoTerms of Use
We at romano set out the terms under which you access and use our platform. When you open an account with us, you enter into an agreement governed by the conditions outlined here. These terms cover account creation, deposits and withdrawals, game rules, bonus terms, dispute resolution, and your legal rights and responsibilities as a romano user.
Our platform serves users in supported jurisdictions only. We do not offer services where local law prohibits online gaming or sportsbook wagering. By accessing romano, you represent that you are in a jurisdiction where our services are lawful and that you meet all eligibility requirements set by your local authority.
This page explains our core policy positions on account management, payment flow, bonus eligibility, and dispute handling. For specific questions about your account or your rights, our support team is available through live chat, email, or in-app messaging.
Account Opening and Eligibility on romano
We require every romano account holder to provide valid identification and proof of address during account creation. This Know Your Customer (KYC) process protects both you and us by ensuring compliance with local anti-money-laundering regulations. When you register, you agree to provide accurate, complete information. Accounts with false or incomplete information are subject to immediate suspension.
You may not open multiple accounts under different identities. If we detect duplicate accounts or account-sharing arrangements, we reserve the right to close all associated accounts and forfeit any balance. Our system monitors for suspicious account behavior, and our compliance team reviews flagged accounts manually.
Deposit and Withdrawal Terms on romano
We accept deposits through nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each method has its own minimum deposit, which we display at the time of transaction. Deposits appear in your account within seconds of confirmation; no processing delays are imposed by romano.
Withdrawals require a verified account. You must complete KYC verification before your first withdrawal request. Once verified, withdrawals are processed through your original deposit method. We do not permit withdrawals to alternative payment methods or third-party accounts. Our compliance team reviews all withdrawals against your account history; if we identify suspicious activity, we may place a temporary hold pending investigation.
Game Rules and Bonus Policy on romano
Our live-dealer games—blackjack, roulette, baccarat, Dragon Tiger, Sic Bo—follow standard rules available in the game help sections. Odds and payouts are fixed; we do not alter them mid-session. All games are audited for fairness, and results are determined by certified random-number generators.
Bonus offers, if any, are promotional and subject to our promotional terms. We communicate bonus eligibility, minimum odds requirements, and rollover expectations at the time of offer. Bonuses are non-transferable and expire if not claimed within the stated window. We may modify or withdraw bonus promotions at any time without notice.
Account Suspension and Closure on romano
We may suspend or close your romano account if: you breach these terms; you provide false information; you engage in abusive behavior toward our staff; you attempt to manipulate game outcomes; or your activity violates local law. Suspension is immediate; closure follows a review period during which you may request an appeal.
If we close your account, any outstanding balance is held for a period defined by local regulation, typically between 30 and 90 days. After that period, unclaimed balances may be forfeited or transferred to a regulatory authority, depending on your jurisdiction.
We enforce our terms consistently and fairly, applying the same standards to all romano users regardless of location or account size.
Dispute Resolution and Legal Framework
If you dispute a game outcome or a transaction on romano, you may lodge a complaint through our support system. Complaints are investigated by our disputes team, which reviews game recordings, betting history, and payment records. We aim to resolve disputes transparently and equitably.
For disputes that cannot be resolved through our internal process, you may refer the matter to the regulatory authority in your jurisdiction. We comply with applicable local regulations and provide cooperation with regulatory inquiries.
Limitation of Liability on romano
Romano operates as a platform for gaming and sportsbook services. We provide the platform and services on an "as-is" basis. We are not liable for: technical failures beyond our control; third-party payment processor errors; internet connectivity issues on your end; or loss of winnings due to account security breaches caused by user negligence (e.g., shared passwords, phishing attacks).
Our liability for any claim arising from romano services is limited to the amount you deposited in the preceding 12 months. We do not provide damages for indirect or consequential losses.
Jurisdiction and Applicable Law
Our services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's regulations. Disputes are governed by the laws of the jurisdiction in which you reside, unless your local authority specifies otherwise.
We do not represent that all games, sportsbook markets, or payment methods are available in all jurisdictions. Access may be restricted based on location. If you access romano from a jurisdiction where it is not permitted, you do so at your own risk and in violation of local law—not our policy.
Your Rights and Responsibilities on romano
When you use romano, you have certain rights: the right to fair game treatment, the right to transparency in odds and payouts, the right to dispute outcomes through our formal process, and the right to withdraw your funds (subject to KYC verification). You also have the right to request account closure at any time without penalty.
You also accept certain responsibilities: you must provide accurate account information; you must protect your password and account access; you must comply with local law; you must not attempt to manipulate games or exploit platform vulnerabilities; and you must not engage in abusive or threatening behavior toward our staff or other users.
Data Protection and Privacy on romano
We protect your personal data in accordance with local data protection regulations. We collect account information, payment details, and game history for account management, regulatory compliance, and fraud prevention. We do not sell your data to third parties. Our privacy policy (linked in the footer) outlines our full data practices.
Changes to These Terms on romano
We may update these terms at any time. Changes take effect upon posting. If you continue using romano after a change, you accept the new terms. If you do not accept a change, you may close your account without penalty.
For questions about our terms, our support team is available through live chat, email (referenced in our FAQ section), or in-app messaging. You can also contact our compliance team directly for regulatory or legal matters related to your account.